Privacy Policy

1. Overview

DeBugExPress ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services.

Key Point: DeBugExPress is designed to run locally on your infrastructure. Your code and debugging data are processed on your own machines and are never sent to our servers unless you explicitly choose to use optional cloud features.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, and company name when you purchase a license
Payment Information: Processed securely by our payment provider (Stripe). We do not store your credit card details
Communication Data: Messages you send through our contact form or support channels

2.2 Automatically Collected Information

License Activation Data: License key and machine identifier for activation verification
Usage Analytics: Anonymous usage statistics if you opt-in to help improve the product
Website Analytics: IP address, browser type, pages visited on our website

2.3 What We Do NOT Collect

Your source code
Bug reports or error logs from your projects
File contents or project structures
Any data processed by the software locally

3. How We Use Your Information

We use the information we collect to:

Process license purchases and activations
Provide technical support and respond to inquiries
Send important updates about the software (security patches, major updates)
Improve our product based on anonymous usage patterns
Detect and prevent fraud or unauthorized use
Comply with legal obligations

4. Local Data Processing

One of DeBugExPress's core principles is data privacy. Here's how local processing works:

Code Analysis: All code analysis happens locally on your machine
AI Model: The AI inference engine runs entirely on your hardware
No External Calls: Your code is never transmitted to our servers or any third-party servers
Your Data Stays Yours: We cannot access, view, or analyze your code or debugging sessions

This design choice means your sensitive code remains completely under your control, making DeBugExPress suitable for projects with strict confidentiality requirements.

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

Service Providers: We use trusted third parties for payment processing (Stripe) and email delivery
Legal Requirements: If required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection: To protect our rights, privacy, safety, or property

6. Data Security

We implement appropriate security measures to protect your information:

SSL/TLS encryption for all data transmitted to our servers
Secure storage of license and account information
Regular security assessments of our infrastructure
Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Receive your data in a portable format
Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at privacy@debugexpress.com.

8. Cookies

Our website uses cookies for:

Essential functionality (session management, security)
Analytics (understanding how visitors use our site)
Preferences (remembering your settings)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Children's Privacy

DeBugExPress is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new policy on this page
Updating the "Last updated" date
Sending an email notification for significant changes

We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@debugexpress.com
Web: Contact Form

For data protection inquiries in the EU, you may also contact our Data Protection Officer at dpo@debugexpress.com.

Table of Contents